Ionic- Fitbit OS 4.2 Firmware Update (71.6.19)

[KateFitbit]

Update 9/3/2020: This update should now be available to all customers. If you have any difficulty updating, make sure you are following the directions in this article, and then provide as many specific details as possible in your post so that we can assist.

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We've started rolling out Fitbit OS 4.2 Firmware Update (71.6.19) for Ionic. 

We release firmware updates to all customers in phases. The update will be available to everyone soon, and a banner will appear in the app when you can install the update. If you don’t see the banner yet, check the app again later.

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

Release notes can be found here.

HOW DO I UPDATE?

Step by step instructions for updating your Ionic device can be found here.

We recommend updating your Ionic over a home Wi-Fi network as this can greatly reduce the time it can take to get set up. For more information on connecting your Ionic to Wi-Fi, check out this article. 

If you run into any trouble updating your Ionic I recommend reviewing these troubleshooting tips. 

[imquocanh]

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@YojanaFitbit wrote:

@Michele0395 and @imquocanh thank you for trying the suggested steps. Our team will getting back to you to keep assisting you. 

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When will Fibit contact me ? i still was here from Sep 21, waiting to get your response, don't ignore me again. @YojanaFitbit 

[SPAT2961]

Yes true, they just replied me that they cant do anything about it.
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[imquocanh]

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@SPAT2961 wrote:
Yes true, they just replied me that they cant do anything about it.
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sorry to hear that 😞

ask to replace a new one or refull money 

[Holty]

@Yojana I am afraid that I am having issues similar to others since the firmware upgrade and I have tried rebooting tracker, reinstalling the app on my galaxy note 8 and various other fixes but it is still not good. Its not updating my tracker info and every morning the time is half an hour late. I have to then spwnd time trying to synch, and reboot, and reload the app to get it to at least tell the the correct time. Fitbiy need to solve this for my device or I will be asking for a replacement. Please can you suggest the next steps to resolution. 

[Brad2c]

I hadn’t noticed a Fitbit OS update but My Iconic is running 71.6.19 and I’m having severe battery and blank screen problems.

in the past few weeks battery life has gone from 4ish days to 2 ish days to less than 1/2 day (went from 100% to flat in less than 2 hours this afternoon).

I’m now getting a blank screen when not charging - watch appears to shut down for 0% battery. Watch also shuts down after 5 mins of charging and while writing this and trying to reset it it’s gone from 84% charge (Charging) to 0% within a minute.

As soon as it’s disconnected from the charger it shuts down.

watch is unusable in this state !

I can confirm:

- it’s running v71.6.19

- i’ve restarted it ...this hasn’t helped

- i’ve managed to shut it down and turn it back on (could only do while on charge) ...hasn’t helped

- i’ve removed it from my Fitbit app, restarted the watch and reconnected it ...hasn’t helped

I’ve tried changing clock faces ... just churns as though it’s updating the clock face indefinitely. When I back out and go back in to change face it says last update face failed, try again. Does the same thing ...hasn’t helped.

Any help appreciated

[YojanaFitbit]

Hi everyone! 

First and foremost, I would like to thank you for taking the time to provide feedback regarding this update. I want you to know that your voices have been heard and this feedback has been forwarded to our team.

I've noticed that some of you have different issues with your Ionic. You can try the suggested steps listed below before checking with our team:

• HOW DO I UPDATE?

  Find step-by-step instructions for updating Ionic here. 

  If you run into any trouble updating Ionic, review these troubleshooting tips. You can let us know if none of those steps work, so we can request a case for you.

• If you're having syncing issues with your Fitbit. Please try these steps: Why won't my Fitbit device sync? If the steps don't work, you can attempt the factory reset on your Fitbit. Remember to remove your watch first from the Fitbit app and from the Bluetooth settings on your phone.
• If you've noticed issues with the battery of your Fitbit, please try these steps before checking with our support team: Why isn't my Fitbit device's battery charging?  
• If you're having issues with your sleep details, restart your Ionic and check the information on this help article: Why don't I see sleep stages today? 
• In case that you're having GPS issues try to restart your Ionic and confirm if you keep having this issue while recording your exercise. Try to use different exercises and confirm what model of phone you're using to sync as well. Please keep in mind this information too: GPS. If after doing so you still have this issues please let me know so I can request a case for you. Our team is currently checking what happened in each case.

• Please note that if you're experiencing screen went blank or Ionic not responding at all after update 4.2 (71.6.19). Please contact our support team with these specific details so they can confirm the information with their tools:

  1. Confirm that you've performed a firmware update to 71.6.19. 
  2. Confirm that you've restarted your Ionic
  3. If your Ionic is still on but has a blank screen, try to change the clock face. 

At this time, we'll be closing this thread. If you've already exhausted all the troubleshooting steps and you still need assistance, please open a new thread on the Ionic board, provide as many details related to this issue in your post so we can request a case for you. Our support team will be assisting as soon as possible.

One more thing to mention, if you have questions related to your warranty you can check this page or keep communication open with our support team for more details. 

Thanks again for all your contributions to this thread.