help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic - GPS issues and no heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-08-2019 04:33 - last edited on ‎06-09-2019 08:14 by Moderator Alum

‎06-08-2019 04:33 - last edited on ‎06-09-2019 08:14 by Moderator Alum

Two days ago, my watch had connected per its usual and I set off. I didn't pay much attention to it until I looked down at probably mile 3 and noticed it wasn't recording/displaying any pace or distance info. I ended the exercise and restarted it - GPS said connected - started running again and still no pace/distance info. I ran more than seven miles (friends had watches). I got home and turned off the exercise. It had recorded time of the exercise, .3 miles, and 87 STEPS! I synced to my phone - it recorded the exercise and its length and it also showed the actual map of what I had run, but no distance or pace info. I restarted the watch 2x and it started recording steps again. 

 

Went for a run yesterday - no pace/distance info recorded AGAIN. And then today it's not tracking heart rate (no green light).

 

So frustrating. I am trying a factory reset now (restarting did not help at all). Anyone else have a similar issue? I've had my Fitbit since June 2018, so about a year. 

 

Moderator edit: Subject for clarity

Best Answer
2 REPLIES 2

‎06-09-2019 08:13 - edited ‎06-09-2019 08:16

‎06-09-2019 08:13 - edited ‎06-09-2019 08:16

I've noticed you are new around @Christi83, so let me give you a warm welcome to our Community. 

 

Thanks for reporting the issues that you're having with your Fitbit Ionic and for all the steps that you've tried to make it work again. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I've noticed you contacted our support team and apparently they already took your case under their wings. You've done an excellent job reporting this information, I'm sure our team will be glad to give you a hand with this.

 

Please let me know if you need anything else! 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes

‎06-17-2019 00:04

‎06-17-2019 00:04

My fitbit iconic is just over a year old and the GPS is now useless. I've tried all the "solutions", such as factory reset, and leaving it outside for 20 minutes. This was on the edge of an old dock, with the nearest building 100M way, and 200-300M of water on the other sides. If the thing doesn't work here, it is never going to.

GPS connectivity is a core functionality, and without it fitbit  is useless to me.

This seems to be a regular problem, with many complains here and in other forums. This isn't the only problem of course. It's well known that the "floor climbing" function is a joke, and it is noticeable that this is no longer featured at least on the Amazon UK page. Maybe someone at fitbit was worried about false advertising?

The question remains: in terms of UK/EU trading standards legislation, is the fitbit iconic "fit for purpose"?

Best Answer
0 Votes