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Ionic GPS tracking failure on long bike rides

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‎05-03-2021 17:37 - last edited on ‎05-05-2021 17:42 by Fitbit Moderator

‎05-03-2021 17:37 - last edited on ‎05-05-2021 17:42 by Fitbit Moderator

Hi

 

I've had my Ionic GPS tracking cut out on two bike ride 'races' 100 and 120km in bike mode and after about 4 hrs on a long hike in hike mode. Screen just says connecting and hangs, battery still over 30%, really annoying for all day activities. Works ok for shorter runs, bike rides etc. Have latest firmware.

 

Moderator Edit: Clarified subject

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‎05-05-2021 17:42

‎05-05-2021 17:42

@Ecopenny Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I see where your disappointment is coming from. I'd like you to restart your Ionic and make sure when going on long runs your Ionic is fully charged, your watch has a battery life of up to 10 hours when using built-in GPS regularly. 

 

Follow these tips when using GPS: 

 

  • Charge your device to at least 80%, as built-in GPS can cause the battery to drain more quickly.
  • Start your exercise and connect to GPS in an area where you have a clear view of the sky.
  • Sync your device with the Fitbit app. The more you sync your device, the faster your device can connect to GPS.
  • If you are using GPS for the first time in an area, connecting may take longer than usual.

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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