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Ionic HR frozen and watch is off

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‎09-29-2019 15:16 - last edited on ‎10-01-2019 06:28 by Fitbit Moderator

‎09-29-2019 15:16 - last edited on ‎10-01-2019 06:28 by Fitbit Moderator

It seems a chronic problem with Ionic's heart rate monitor sticking, and being inaccurate.  Battery issues as well.  This is a replacement device for a bad battery device.

 

Moderator edit: Updated subject for clarity 

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‎10-01-2019 06:32

‎10-01-2019 06:32

Welcome to the Community @VASPHL. Sorry for the delayed reply. 

 

I appreciate the details mentioned. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, this will avoid any confusion between the two channels. 

 

I'll be around if you need further assistance. 

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