06-12-2021 16:01 - last edited on 06-13-2021 11:54 by LiliyaFitbit
06-12-2021 16:01 - last edited on 06-13-2021 11:54 by LiliyaFitbit
My green light is flashing as it should be however there is no HR reading on the watch or the app. This is recent, within the last couple of days. I'd done all the resets, cleanings and Factory reset to try and get it working again. Most items I find in the search outline the sensor not working however mine is working as normal (I assume). I've changed watch faces and done absolutely everything I've found in the forums to remedy this to no avail. What are my next steps?
Thanks,
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
06-14-2021 15:20
06-14-2021 15:20
Well it stopped working for 3 days regardless of what I tried, and I tried everything. It then started working intermittently and woke up this morning to all normal. So it fixed itself somehow.
06-13-2021 11:53
06-13-2021 11:53
Welcome to the Fitbit Community, @77Hellcat.
Thanks for the details shared in your post and for already trying to resolve the issue. You can confirm our complete troubleshooting tips in What factors can affect my heart-rate reading on my Fitbit device? If the issue persists, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.
See you around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
06-14-2021 15:20
06-14-2021 15:20
Well it stopped working for 3 days regardless of what I tried, and I tried everything. It then started working intermittently and woke up this morning to all normal. So it fixed itself somehow.
06-14-2021 15:59
06-14-2021 15:59
Thank you for the update, @77Hellcat.
This is great news and I hope you continue enjoying the Fitbit experience! Let me invite you to visit our Health & Wellness board where you can make new friends and create your own topics.
Keep on visiting the forums!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.