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Ionic Heart rate and steps not reading after latest update

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‎03-25-2018 18:14

‎03-25-2018 18:14

After I installed the latest update, I charged my Ionic to 100% and now the green light doesn't come on in the back nor does it record steps or heat-rate. Tried to remove from account and reinstall but that didn't work. Any suggestions?

Best Answer
0 Votes
4 REPLIES 4

‎03-25-2018 19:41

‎03-25-2018 19:41

Try restarting it a few times and see if that gets it going again. Let us know how you go 

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎03-26-2018 12:22

In response to NellyG

‎03-26-2018 12:22

Looks like re-starting did the trick.

Thank you


"In every victory let it be said of me, my source
of strength, my source of hope, is Christ alone!"
Best Answer

‎07-02-2018 16:55

In response to NellyG

‎07-02-2018 16:55

I am having to he said me problem but restart doesn’t help. 

Best Answer
0 Votes

‎07-03-2018 16:29

In response to Illinijoe05

‎07-03-2018 16:29

A warm welcome to the Community @Illinijoe05! I appreciate that you already did a restart. I would like you to perform the following: 

 

- Make sure your heart rate setting isn't off 

- If your heart rate setting is on, switch it to off and then change it to on 

- Sync your device after changing the setting 

- Confirm you've restart it by doing these steps

 

Hope this helps! Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer