help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic Not Receiving Notifications with my Galaxy S7

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-25-2018 00:35 - last edited on ‎10-01-2018 18:47 by Moderator Alum

‎09-25-2018 00:35 - last edited on ‎10-01-2018 18:47 by Moderator Alum

Can you please advise me on this issue? even though i reset the ionic i still don;t get any notifications

 

Moderator Edit: Updated Subject for Clarity

Best Answer
0 Votes
3 REPLIES 3

‎09-25-2018 03:11

‎09-25-2018 03:11

It is most likely a setting on your phone. Do you have show on lock screen (rather than hide) enabled on your phone?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-25-2018 05:18

In response to NellyG

‎09-25-2018 05:18

yes! but nothing!

Best Answer
0 Votes

‎10-01-2018 18:46 - last edited on ‎11-13-2025 09:58 by Fitbit Moderator

In response to etzagkar

‎10-01-2018 18:46 - last edited on ‎11-13-2025 09:58 by Fitbit Moderator

@etzagkar Welcome to the Fitbit Community! Thanks for taking the time to share the experience you are having with your Fitbit Ionic not receiving notifications.

In this case, I'd recommend checking if the notifications setting is enabled on your watch. To do this please press and hold the left button of your watch. It should vibrate and a menu will appear. Swipe left or right until you find the "Notifications" settings. Turn it "On". 

If you keep experiencing the same after doing this, please try these notifications troubleshooting steps to sort this out. This should certainly help you out with this.

@NellyG Thanks for all of your help on this thread!

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes