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Ionic Not Respinding

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‎09-02-2018 18:58

‎09-02-2018 18:58

My ionic all of the sudden wouldn't hold a charge. I had it at 100%, but then it was completely dead within a couple of hours.

I plugged it in to my computer to charge, but it just keeps cycling between the Fitbit logo, a completely unresponsive clock face, and a black screen. According to the app and the device, the battery is now fully charged. I've tried a soft and hard reset, but it just keeps going through the cycle.

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‎09-02-2018 20:03

‎09-02-2018 20:03

That doesnt sound good. You will need to contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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