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Ionic Not Syncing

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‎05-13-2018 15:25 - last edited on ‎05-14-2018 18:12 by Moderator Alum

‎05-13-2018 15:25 - last edited on ‎05-14-2018 18:12 by Moderator Alum

So I was researching ionic earlier today and saw there sync issues with androids however most were 2 to 3 months old. Have had ionic now for 4 hrs and yeah it now just shows my phone is using battery trying to sync. Are these issues still persisting ? Hasn't synced in 3 hrs since initial install of new software out of box

 

Moderator Edit: Updated Subject for Clarity

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‎05-14-2018 18:12 - last edited on ‎11-14-2025 15:01 by Fitbit Moderator

‎05-14-2018 18:12 - last edited on ‎11-14-2025 15:01 by Fitbit Moderator

@SunsetRunner Welcome to the Fitbit Community! Thanks for posting the situation you are experiencing with Ionic not syncing. Also, thanks for purchasing Fitbit Ionic.

What kind of mobile device are you using? Is it listed as a compatible device? 

If you keep experiencing trouble while syncing, please try these syncing troubleshooting steps. You should find this very helpful!

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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