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Ionic Not Updating Firmware Correctly

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‎02-22-2019 09:05 - last edited on ‎02-23-2019 06:26 by Moderator Alum

‎02-22-2019 09:05 - last edited on ‎02-23-2019 06:26 by Moderator Alum

I have been trying unsuccessfully to do the latest update via Wi-Fi. It gets to almost the end and then stops. I then get a message telling me to try again using bluetooth which also fails. I have turned the ionic off. Reinstalled the app. I am stuck now as none of the exercise, settings etc will open. 

 

Moderator Edit: Format/Updated Subject for Clarity

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‎02-23-2019 06:25

‎02-23-2019 06:25

@TGrt1  Welcome to the Fitbit family! Thanks for taking the time to share the experience you are currently having while updating Ionic. Thanks for sharing the troubleshooting steps you have tried in order to sort this out. 

 

In this case, I'd recommend trying the steps on this helpful article. These troubleshooting steps should help you finish the update successfully on your watch.

 

Try that out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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