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Ionic: Not receiving text notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-09-2021 14:45 - last edited on ‎02-09-2021 17:18 by Fitbit Moderator

‎02-09-2021 14:45 - last edited on ‎02-09-2021 17:18 by Fitbit Moderator

I am able to receive call notifications but not texts 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎02-09-2021 16:59

‎02-09-2021 16:59

Hi @Fitpalms, welcome to the Community Forums.

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device are you currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Looking forward to your reply.

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‎02-10-2021 00:59

In response to RicardoFitbit

‎02-10-2021 00:59

I am using the iPhone 11, my watch will also not connect to WiFi

Sent from my iPhone
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‎02-10-2021 15:38

In response to Fitpalms

‎02-10-2021 15:38

Your reply is appreciated @Fitpalms.

 

To further investigate this situation, can you please let me know if you recently updated the iOS version of your iPhone 11? For the WiFi issue, please try the steps that are specified on: Why won't my Fitbit watch connect to Wi-Fi? and let me know how it goes.

 

I'll be waiting for your reply. 

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‎02-10-2021 15:44

In response to RicardoFitbit

‎02-10-2021 15:44

I had the issue, after trying for several hours I did update to the latest iOS update before trying again. This did not solve the issue

Sent from my iPhone
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