Ionic Not working Properly after latest firmware update

[caprincesaini]

Sir, After the update of Firmware update my Fitbit ionic is not working upto the mark . I tried master reset for three time but of no use, My fitbit is not responding after the factory reset as well . following are the issues i am facing during uses of fitbit

1. Step not counting accurately .
2. No exercise tracking.
3. Battery Backup Last only half day if i listen music via Bluetooth ( which was earlier for 5 days )
4. Heart rate tracking issues
5. Calorie brunt tracking issues.

6. while Charging it Shows WIFI unavailable on the screeen . dont know why

It is still under warranty How can i replace the same

[SilviaFitbit]

A warm welcome to the Community @caprincesaini! I appreciate the details that you've mentioned as well for the troubleshooting performed. 

Our Support team can provide you with options based on the Fitbit Warranty. However, we need you to perform some troubleshooting before escalating your post with them. 

I would like you to confirm that you've restarted it. Also, please reply to the following questions: 

- Is your display working?

- What do you mean by it's not working up to the mark? Are you seeing any mark on the display?

- Have you connected it to your Wi-Fi network?

Regarding the other issues that you're experiencing, please check this article about how accurate are Fitbit devices? Is your Ionic not tracking all the steps or is it tracking less steps? 

In regards to the exercise not tracking, are you using SmartTrack or are you manually logging it? 

Please make sure that you're fully charging your Ionic. Also, this time change the USB ports. 

Have you double checked the heart rate track with your Ionic? Also, provide me with more details about what are you experiencing with your heart rate tracking issues? 

Regarding your calorie burned issues, check this article on how does Fitbit estimate how many calories you've burned? 

Hope this helps. I'll be around if you need further assistance. 

[caprincesaini]

Reply to the your questions are Following 

1. Yes Display Is Working Pretty Fine No issue With Display 

2. Up to Mark Now working as mentioned in Product details while Purchasing Like Battery Backup, Steps Tracking , Heart Rate Tracking, Notification Updates Exercise tracking ( which all are working absolutely fine Before Firmware Update)

3. Yes I have Connected it my WiFi Network 

4. While I Do Factory Reset It Don't delete The Songs Which i updated in my Device Memory

5. its not about Tracking Less steps , its Marley tracking 1000-1500 steps a day only. However i used to running a hour, Two Hour a day Volleyball and outdoor games. Before Firmware update for same activity it was around 15k-20k range steps . 

6. Yes I am Using Smart Track Option.

7 Lastly I tried Changing USB Device, tried full charging of device its still hardly complete a day with Full Battery Charge

[caprincesaini]

 1. Active minutes Showing 25 min While My Activity during day  ONE hour of running around 9 km per hour & 2 Hour Of Volleyball Game & 45 Minute Of Heavy Weight Training

2. Distance  showing 1.4 k where as i run on trademill for an hour and played volleyball for 2 hours or so and that 1.4k includes normals steps as well.

3. Steps Count only 1934 ( Again one hour running a vollyball & weight training and normal walk ) . it should be around 15k-20k  as it was before the Frimware update.

Battery Charging Time 

1. Fully Charged  22 Feb 2019 08:37 Am  Fully Depleted : 23 Feb 2019 06:38 AM

2. Fully Charged 23 Feb 2019 07:49 Am   Right Now While writing this  mail Around 09:27 PM its 49% left Only

[SilviaFitbit]

Thank you for replying to my questions and for the screenshot that you've provided @caprincesaini. Sorry for the delay on my reply. I've created a case on your behalf, they will continue assisting you on this matter.

Hope this helps. I'll be around if you need further assistance. 

[caprincesaini]

Thanks For creating the case for me ..

Got a mail for replacement of  my tracker . hope I will the new soon 

thanks once again