Ionic Pairing Issues with Beats by Dre Powerbeats 2 Wireless Bluetooth Headphones

[sudheergollapud]

I am having difficulties pairing Beats by dre Powerbeats 2 wireless headphones with Ionic.I tried restarting my ionic and also tried to restart the headphones but no luck.I keep seeing "No Devices Found" on the ionic.One of the main reasons why I bought Ionic is to sync my watch with headphones so that I dont have to carry my phone with me while running.Did anyone face this issue ? Please let me know if there are ways to resolve this issue ?

[RavenDre]

You're not going to like this, but after reading this everywhere I exchanged it for a regular Fitbit. I gave up.  Good luck with yours.Sent from my T-Mobile 4G LTE Device

[RicardoFitbit]

Welcome aboard @ColinHollister @SunsetRunner @RavenDre , I'm happy to assist you with this concern.

I'd like to confirm if you already tried the steps from this post which other users found helpful to resolve this concern. If so, what other user suggested is to hold the ear phones power button down for 5 seconds, this makes the light flashing and the ear phones will be shown on the Bluetooth settings.

@RavenDre Thanks for sharing your experience and for the comments that were provided on your post, this information might be helpful for some users. 

I'll be around if you need anything else. 

Please keep me posted, I'll be around..

[SunsetRunner]

Yes, I have tried all the suggestions. I chatted with customer support because I am also not getting notifications. I tried a couple of other things they suggested as well. I believe both problems are related to the latest update as I had no issues prior to that. The chat basically ended with customer support saying this is a known issue. They are working on it and will get back with me. I will wait a few days and follow up. I really hope this can be resolved or all the reasons I purchased the Ionic are useless. 

[RicardoFitbit]

Thanks for your reply and update @SunsetRunner, I'm glad to continue assisting.

First, I appreciate your time and effort troubleshooting this matter with me. Also, I'm glad to know that you received assistance from our Support team about your notifications concern. If you have any additional questions about our Support team's resolution I recommend you to contact them directly for more information and details, I'm sure that they'll be happy to further assist you. 

I'll be right here if you have any additional questions. 

[jtr525]

Solution:

My powerbeats pro wouldn't go into pairing mode.  I was trying to connect to my vivofit watch to listen to music.  I turned off all of my bluetooth devices to make sure it wasn't connecting to them instead.  But still no pairing mode after holding for 5, 10, 15, 20 seconds.  Never could get the white light to flash.  No watch connection.  But then, I decided to reconnect powerbeats to my iphone.  Left powerbeats in the unplugged case the whole time.  As I was connected to my phone I pushed the pairing mode for 5 seconds and it went right into pairing mode without any issues.  Weird I know but worth a try if nothing else is working for you.  Good Luck!