Ionic Refund Issue - Still Awaiting for my Refund Payment

[nglinh1010]

Hello everyone,

I'm posting here to see if anyone else is experiencing a similar problem and to get some advice.

I completed the Ionic refund process as requested by Fitbit on June 21, 2025. I received the confirmation, and I even have a video recording of the entire process, from the first step through to completion on the Sedgwick portal.

However, it has been several months and I still have not received any payment via PayPal. I have tried every contact method available:

• Calling the refund center: No one answers the phone.

• Chat support: They claim they have no authority to help with this issue.

• Email support: I was simply told that my refund request was canceled, with no reason provided.

To make matters worse, when I asked for my device to be reactivated since the refund was supposedly canceled, they said they couldn't do that either.

This entire situation feels like a scam. They've collected my device and money, and now I have nothing. It's incredibly frustrating.

Has anyone faced this? How did you resolve it? Any help or advice would be greatly appreciated.

Thank you.

Moderator Edit: Clarified subject.

[nglinh1010]

Here is my refund reference number and I still have the invoice:

Moderator Edit: Personal info removed.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @nglinh1010. I'm sorry to hear that you haven't received your Fitbit Ionic refund yet. Thank you for adding your reference number and invoice. I'll be happy to assist.

I noticed that you got in touch with our team recently and they are investigating about your refund. Please keep in touch with them in order to get more information.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.