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Ionic Refund Status

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‎03-07-2026 06:15 - last edited on ‎03-07-2026 06:46 by Fitbit Moderator

‎03-07-2026 06:15 - last edited on ‎03-07-2026 06:46 by Fitbit Moderator

I have submitted a.recall request for 3 ionic watches. Me, wife and son. I started this process in December of 2025.  The website states the process will take 3 to 6 weeks, the reps on the phone state a much longer timeframe.  

I need my refund ASAP. 

 

Moderator Edit: Clarified subject.

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‎03-07-2026 06:49 - edited ‎03-07-2026 06:50

‎03-07-2026 06:49 - edited ‎03-07-2026 06:50

Welcome to the Fitbit Community, @Mcrimmi. I'll be happy to assist with your Fitbit Ionic recall status query.

I've noticed that you contacted our Support Team before posting here and they are currently assisting you. Please keep in contact with them and take a look at your inbox.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

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‎03-07-2026 06:49 - edited ‎03-07-2026 06:50

‎03-07-2026 06:49 - edited ‎03-07-2026 06:50

Welcome to the Fitbit Community, @Mcrimmi. I'll be happy to assist with your Fitbit Ionic recall status query.

I've noticed that you contacted our Support Team before posting here and they are currently assisting you. Please keep in contact with them and take a look at your inbox.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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