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Ionic Screen Glitch - My experience with Customer Support

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‎07-06-2019 11:02 - last edited on ‎07-07-2019 14:43 by Fitbit Moderator

‎07-06-2019 11:02 - last edited on ‎07-07-2019 14:43 by Fitbit Moderator

My Ionic was working fine until yesterday evening. My screen started glitching and eventually shutdown. I was able to do a hard restart to get it to turn back on. Now I have a white line and the screen doesn't move.I did all the trouble shooting steps. The line is still there, the screen moves slowly now. I am outside my warranty and truly disappointed with Fitbit. I spoke with customer service and was offered a discount on another watch. Ok I fail to mention I just had this watch replace because of another issue October last year. I am done with Fitbit. This was my 3rd device with them and I had problems with all 3. I spent $300 only to have the watch for less than a year before replacing. Now having to replace again. Waste of money!

 

Moderator edit: Subject for clarity 

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‎07-07-2019 14:45

‎07-07-2019 14:45

Thanks for bringing this to my attention @Ex-user44, welcome to the Community Forums. 

 

 Let me share with you that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that was shared with us in your post is appreciated. Thank you for taking the time to share your thoughts and experience with us, I totally understand how frustrating this matter can be for you. For a better understanding of our Customer Support team outcome, I recommend you to check our warranty policies here as they refer to such information when it comes to a warranty-related scenario. 

 

I'll be here if you need anything else. 

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