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Ionic Screen is blank and won't show anything

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‎11-21-2019 22:16

‎11-21-2019 22:16

My Ionic is charged and will sync with my phone and it seems the sensors are working, but the screen on my watch is completely blank and will not light up. The buttons on the sides don't work and I've tried to factory reset with no luck. Any advice? The watch charges, tracks activity, and syncs but the watch screen stays blank. 

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‎11-22-2019 07:06

‎11-22-2019 07:06

@SunsetRunner Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

 

I'll be around if you have any additional questions. 

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