Ionic Screen orange around the edges.

[GazmanCometh]

Hi,

I have an issue where my Ionic has developed an orange outline around the screen.

I notice that quite a few people have had the same issue on this forum, but as yet, there have been no definitive or useful answers from Fitbit.  Fitbit operatives are just regurgitating the usual call center response of "Have you restarted the device" followed by "I've passed you case to support".

Has anyone actually had any useful advice, with regard to remedying the issue?  Or is this going to be one of those "Yeah, we took your £300gbp, buy another or seek alternate devices" type scenarios?

Any pointers would be greatly appreciated.

If helpdesk/support staff are going to answer my thread, with a view to helping, please don't answer with the generic "Have you restarted it" comment, skip down your checklist a bit, until you get to a useful comment please.

many thanks in advance.

[EdsonFitbit]

Welcome to the Fitbit Community, @GazmanCometh.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

In addition to the restart, please try to change the clock face of your Fitbit device.

If you have followed the instructions shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[GazmanCometh]

Hi,

Thanks for the welcome, and thanks for the prompt reply, it's very appreciated.

I appreciate you are trying to help, but can you tell me a definitive answer?  

There have been many posts from many people with this very same problem, but no actual remedies are forth coming.

All of the replies from tech support are asking for people to try various things from your checklist eg 1, have you restarted - 2, change the clock face - 3, fully reset to default settings - thus completely wiping everything back to empty, which in my experience never works, just frustrates the owner further.

The different clock face designs are software based, it is very unlikely that a line of code has crept in to tell it to display a washed out orange border, that has the same aura of a failing display. If the particular piece of software responsible for the display got confused, I would expect it to wake up once reset via the device restart or reset process.

With the amount of people citing the same issue, on the same device, and your suggestions not actually remedying the fault, it's clear that there is a bigger issue at hand.

Surely your top bods have isolated the actual cause of this anomaly? So you can tell us exactly what the problem is, and what can be done about it.

If it is a faulty display, and a common fault that everyone will undoubtedly experience during the ownership of the (top of the range) Ionic, you need to own up to the issue, and tell us what the remedy is, and weather you can, or will, do anything to help, or whether our device will eventually find itself resigned to the the great trash can in the sky.

You certainly should not just keep wasting peoples time with little "to and throe" online messages on forum pages, or lengthy time wasting online "Chats" that invariably take up peoples day, whilst failing to achieve a resolution.

Now, with the above in mind - What is the cause? and is my expensive watch about to become bin fodder? 

Straight up and definitive answer please.

Many Thanks.

P.S. I would send photos of it, but permissions aren't present.

[gvcooper]

I have the same issue but my screen is white around the edge and is blank
elsewhere. I cant use the watch at all. About to bin it and find another
watch that works.

[EdsonFitbit]

Thanks for your response, @GazmanCometh.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

I would like to mention that this is not an expected behavior. Many users haven't experienced this situation with their Fitbit Ionic devices.

Thank you for visiting the Fitbit Community, @gvcooper.

@GazmanCometh @gvcooper To get assistance in this situation it is necessary to contact Customer Support via chat or give them a call. Please click here to get connected.

Have a nice day.