Ionic Settings icon not working

[Tsethier]

On the watch itself, the settings button does not work. When I push the button the screen turns black, and goes back to the clock face. I can't even reboot the watch since I need to access the settings to do so. What to do now...?

[USAF-Larry]

@Tsethier, it is not true that you need access to the Settings app to restart the Ionic tracker.   Press & Hold the bottom right button and the left button at the same time until the Fitbit logo displays, and then release both - that will restart the tracker.   Check out the help article, How do I restart my Fitbit Device?

[iujones]

I'm having the same issue with my Settings icon not working.  When I press it, it goes to larger settings image and then back to home screen.  Any way to fix this?

[tomperse]

Hi, did you ever get a response to this? My FitBit started doing the same thing. 

[iujones]

My Ionic was brand new when this happened.  Customer service couldn't resolve this issue so they sent me a new watch.  The new one has worked fine.

[tomperse]

Thank you. I will reach out to them.

Stay safe,
Tom




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