Ionic Showing Magenta Triangle with Exclamation Mark

[Jamacque]

Does anyone know how to fix a fitbit ionic when the screen shows a magenta triangle with a magenta exclamation mark through it?  There are no lights on the back, neither the two button nor the three button resets will fix the problem.  It has been charged overnight that hasn't help?

Moderator Edit: Updated Subject for Clarity

[Joshsfp1]

You should be under warranty with Fitbit. But if it were me I would try to return it to the place of purchase in exchange for a product from a different company ie garmin. Eventually you will get screwed over by Fitbit customer service when it does it shortly after the warranty expires.

Thanks,

Moderator edit: personal info removed

[Ianduracell21]

3rd ionic and had this one 1 month and this one has broke red triangle on screen with explanation mark through it in magenta ..fit bit trash won't buy another .only fit for the bin don't buy one ..

[Cornishboy]

Mine has just done the same performed all the resets and no joy 

[Lame]

My ionic just didn’t the same thing.  Tried all the suggestions from customer service but it didn’t work.  So they offer me a 25% discount.  What a joke.  Why would you buy another after such a horrible experience.  The problem occurred because I tried to update the software.  I guess it’s my fault 🤦

[Yossman]

I have the same issue with the symbol and none of the resets work for my Fitbit ionic. Can you please create a support ticket for me as well? I would like to look into replacement options.

Thanks,

Shaun

[Mmohn]

I’m having this same issue with my Ionic. After it stopped syncing, did a factory reset reloaded everything, and it kept flaking out till it started showing the red exclamation point. Frustrating. 

[Threemoons]

My watch just bricked this way also. Help please??

[WandaOyola]

I've been waiting for a solution since 2018. If it is out of warranty... it belongs to the drawer of random things... I'm sure you have one.... that one where you must have your rusty old can openers, matches, loose keys, and garbage ties. 

[Cornishboy]

I totally agree so I bought a new sense 3 months in the screen cracked and it can't be repaired warranty doesn't cover so never going to buy a fitbit again Sent from my Galaxy

[Threemoons]

I think my extended warranty is still valid but yeah next smartwatch is going to be whatever Google puts out as I want my next phone to be a Google phone as well--I'm done with Samsung so no Samsung fitness watch for me.

Heard lots of good stuff RE Garmin.  Expensive as heck but really does last forever and very good customer service.

Moderator edit: merged reply

[WandaOyola]

I've been using a Garmin device for the lastt 3 years, no problems at all.

[LiliyaFitbit · Accepted solution]

Hello everyone. For all of you who are new to the Fitbit community, welcome. 

Thank you for the details mentioned and the troubleshooting performed. I understand that this can be very frustrating, your feedback and comments are greatly appreciated. If you're experiencing this issue, I recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

I am going to close this thread, but if there is anything else we can help you with, do not hesitate to start a new topic.

See you around.