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Ionic Shuts off when unplugged from charger

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‎10-15-2019 06:52

‎10-15-2019 06:52

I have an Ionic that shows a full charge. When I go to unplug the device, it turns off. This is the second time this issue has manifested. I tried the reboot, factory reset without success. Anyone have any better ideas? Is this a latent defect? 

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‎10-16-2019 15:34 - edited ‎10-16-2019 15:43

‎10-16-2019 15:34 - edited ‎10-16-2019 15:43

Hello @Greg10000, it's nice to see you again participating here in the Community Forums!

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Ionic device isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon.

 

Don't hesitate to contact me back if you need anything else. By the way, I've moved your post to the Ionic board. 

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