Ionic Shutting Down, Not Syncing, and Battery Draining Quickly

[David.R]

I though the biggest challenge I would have with the fitbit would be getting my steps up.. not trying to figure it out or to try to get it to work properly....So frustrated with the relentless problems with this  SMART watch.... I have made some good investments in my time but this isn't one of them... I spend soooo much time trying to get this to work properly... anything you read to help runs you in circles... I wish there was an update that could just make this work the way its suppose to..... 

The battery doesn't last a day.... I am sure I am doing something wrong... just not sure...

Watch shuts down for no reason... when I plug it in its shows there is a charge...

WIFI randomly shuts down.... then very difficult to reconnect...

Wont sync with phone or the computer now....

Moderator Edit: Updated Subject for Clarity

[SantiR]

@David.R Welcome to the Fitbit family! Thanks for reporting the situation you are experiencing with Ionic not working correctly.

Battery usually depends on the usage you give to the watch. Please check this help article that will show you some solution to maximize its power.

Also, please perform a restart on your Ionic. This should help with the random shut downs.

When experiencing syncing difficulties, please try these syncing troubleshooting steps as it may be very helpful to sort this out.

Hope this helps. Let me know how it goes! 

[David.R]

I will give that a try... it randomly synced last night... Clock is now correct.... now phone has pop up ads... not sure if related but annoying none the less

[SantiR]

@David.R Thanks for your reply and for providing those details. 

I'm glad to read that your watch synced and that the clock is showing correctly. 

Please try the steps above and let me know if your Ionic continues to do the same. 

Keep me posted! 

[David.R]

Ao I went camping... ionic quit again..... wrong time.... wouldnt sync... now that i am back... still wrong time, wont sync... soooooooooooooo disappointed with investment

[SantiR]

@David.R Thanks for your reply and for providing those important details. 

I went ahead and contacted you via PM. Please keep an eye on your Community inbox.

Keep me posted!