Ionic - Stats not showing up on watch

[taylorcj38]

My Ionic was working perfectly yesterday, but upon waking up this morning I noticed that ever since the new day started my tracker itself isn't displaying any sort of stats on the watch face, such as steps and heart rate. It only shows me the time. I tried restarting it and that hasn't worked.

[taylorcj38]

[Allibug]

mine is doing the same thing as of yesterday!!  I tried to reset and nothing.  I scroll the screen and it show the stats there. but not on the face.

[Allibug · Accepted solution]

hey.. I changed the face of my ionic.. and it fixed it 🙂

[taylorcj38]

That was so weird, it fixed it once I changed mine too. Thanks!

[Amanda2020]

Mine started doing the same thing today. I changed the watch face and it worked.  When I swapped back to the original face, it appears that one has changed a little. So the faces that aren’t working may have undergone an update or something. 

Thanks everyone for the quick fix! I was about to panic that my watch was broken lol 

[KarenGru]

Nothing is tracking on my Ionic Fitbit. How do I fix it?

[KarenGru]

How do you change the Ionic Fitbit face so it starts tracking again?

[Amanda2020]

Use the app on your phone. Tap the “ID” icon in top right corner. Select your Ionic. The first icon says clock faces-select a new face. (I’m use to the one I had so I changed it then swapped back and it is working now. The color of the time has changed though) 

[KarenGru]

Thanks so much!!!

[Lardo]

[SunsetRunner]

Try a Restart and do it several times, Lardo.  Since that appears to be a 3rd party clock face, if the restart doesn't work, either contact the face developer or try a different face or even try reinstalling the one you have.

[SantiR]

@Lardo Welcome to the Fitbit Community! Thanks for reporting the situation you are experiencing with Ionic's stats not showing on main screen. 

I'm really glad to see that @SunsetRunner suggestions helped you out with this and that you marked his post as an accepted solution. This will for sure help other users too.

Can you just share with us which of the two workarounds shared was the one that resolved this for you?

Keep me posted! 

[Phee60]

I just tried the fixes. The repeated restarts did NOT work for me, so I changed the clock face and that seems to have solved the problem.

[MarreFitbit]

Welcome on board @Phee60, it's nice to have a new member around! Thanks for letting us know what worked for you. I'm sure this will help other users jumping in here facing with the same inconvenience. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Cantryboy]

Same thing happened to me with my watch face

[SantiR]

@Cantryboy I hope you're doing well! Thank you very much for reporting that you are also experiencing the same. Also, thanks for sharing the screen shot. It is very helpful for me!

In this case, I'd recommend restarting your watch first. If after doing this, it is still not working; please try changing your clock face. This has helped other users in the past, so give it a try!

Let me know how it goes! 

[Cantryboy]

I restarted the watch several times so i changed my watch face (shame cause i liked me old one)

[rockn_plumber]

This happened to me as well today.

i tried a restart but that did nothing.

i wish I’d read here before a restored and removed my ionic.

The clock face I’m using is called Simple Corners.

....... But after doing the restore etc the clock face is working again.

[MarreFitbit]

Thanks for getting back @Cantryboy and @rockn_plumber (welcome to the Forums!)! I'm glad to hear you both were able to manage the stats on your Ionic clock faces.

For future references, with third party apps, note that Fitbit doesn't own or maintain third party integrations. It's up to the owner of the third party app to implement or update features for their app so in this case is recommendable to contact the third party developer to learn more about future implementations. 

To contact the developer please open their app on the Fitbit App Gallery, scroll/swipe down and under "App Details" you will find the information.

Rest assure we are working to deliver better options to our users, so once again thank you for your feedback as this help us to continue our work. 

See you later and stay awesome!