Ionic Stopped working after factory reset!!

[crownandseven]

Be very careful fitbit community! My Ionic was less than 2 yrs old when it stopped reading my heart rate correctly last week.  I had restarted it several times to fix it, but it still kept miss-reading my HR. The next step to fix it according to Fitbit is Factory Reset. When I did that, it never turned back on. Fitbit support or lack thereof, had no solution to fix it.  The only solution was to offer me a 35% discount to buy another one.  I was not happy, but I do see it is a need.  So I went to go purchase the new ionic and come to find out, it is not one of the watches they are offering with the 35% discount.  The best watch that they offer is the Versa 2.  The problem? It does not have GPS!!!  Fitbit Customer service (I use that lightly) could not offer me, a willing buyer and current customer, the ionic or anything comparable with their "discount" they offered to keep me as a customer.  They would only offer the old trackers they are trying to liquidate. Thanks but no thanks!!!!!   So I say Good Luck Fitbit community maybe I will be seeing you on a competing smartwatch forum when yours takes a dump!!  

[SilviaFitbit]

@crownandseven A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting and for letting me know that you have contacted our Support team. I see where your disappointment is coming from. 

Our Support team reviews each case individually and provides troubleshooting according to the issue you may be experiencing. After this they provide options based in the Fitbit Warranty, if you have questions about the option you were given please reply to the case that you already have with them. 

I'll be around if you have any additional questions.