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Ionic Stuck on Circle X

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‎06-13-2019 07:43 - last edited on ‎06-14-2019 17:44 by Fitbit Moderator

‎06-13-2019 07:43 - last edited on ‎06-14-2019 17:44 by Fitbit Moderator

Charging my Ionic and it got stuck at Logo Screen; restarted device and now its stuck on screen with a big Circle X that says Data not cleared Sync & try again. Tried syncing from App, but nothing happens. Tried 3 button restart again but Ionic comes back to Circle X screen. What do I do now?

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‎06-14-2019 17:43

‎06-14-2019 17:43

Hello @DiceCube thanks for bringing this t my attention, I'm happy to give you a hand with your Ionic concern and a warm welcome to our Community Forums.

 

Certainly this is not the way we designed our Ionic device to perform, I appreciate your effort and patience troubleshooting it prior posting. I'd like to share with you that if the firmware update fails, you may see this image on your watch's screen:
 

User-added image

 

If this is the case, I recommend you to check our help article: Why can't I update my Fitbit device? and take in consideration all the information and steps that are specified there. Please keep me posted.

 

I'll be here if you need further assistance. PS. I've moved our post to the Ionic board to stay focused. 

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