help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic Syncing Issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-07-2018 15:18

‎01-07-2018 15:18

In the past week or so my Ionic has stopped syncing. I have it set to "All Day Sync" and it will automatically sync randomly but when I attempted to sync it just tells me that a sync has been scheduled. I need to sync and get notifications.

 

It's also changing my watch face back to the default settings for the face that I selected. I love the watch but if syncing issues persist I plan on seeking a full-time refund for myself and the watch my fiancée has.

Best Answer
0 Votes
3 REPLIES 3

‎01-07-2018 15:51

‎01-07-2018 15:51

Today, I have not been able to sync my Ionic with my iPhone.  It synced this morning but has quit since then.  It starts to sync this stops and goes into Looking mode.  I even got a message telling me to go to the Gallery.  I have no idea what that means as I have no Gallery on my iPhone.

 

I attempted to set up Pandora on the Ionic and keep getting error messages.  I am not sure if that has created this problem or not.  Today was first time since Friday to sync manually.  I even turned on Sync All Day and it will not sync.

 

Having owned several different Fitbit products, I have high expectations for this Ionic and would like to know how to fix this.

Best Answer
0 Votes

‎01-07-2018 16:27

In response to LLaMona

‎01-07-2018 16:27

My iconic did not record my sleep pattern last night is not syncing my steps to my phone or iPad today. 

Best Answer
0 Votes

‎01-08-2018 11:15

In response to cmsheffield

‎01-08-2018 11:15

UPDATE: It synced at 8:43am yesterday but nothing since. My watch face settings were restored but the weather won't update and I'm not receiving notifications.

 

I'm about done with Fitbit. Don't think I will ever purchase or recommend their products again.

Best Answer