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Ionic Turning Off, but Green Light On

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‎11-21-2018 23:25 - last edited on ‎11-22-2018 08:04 by Moderator Alum

‎11-21-2018 23:25 - last edited on ‎11-22-2018 08:04 by Moderator Alum

i am using it from 1 month know it turn off automatically and after removing it from wrist green light continuously flashing not able to start it again

 

Moderator Edit: Updated Subject for Clarity/Format

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‎11-22-2018 06:19 - last edited on ‎11-13-2025 07:02 by Fitbit Moderator

‎11-22-2018 06:19 - last edited on ‎11-13-2025 07:02 by Fitbit Moderator

@manoj_katariya Welcome to the Fitbit forums! I moved your post to the Ionic Board as there are more chances for you to receive an answer to your inquiry here. Thanks for sharing the experience you are currently having with your Charge HR turning off automatically. 

When you take it off and it turns off... What happens when you press the button on your tracker?

I'd recommend performing a restart on it. This usually helps to sort out this kind of situation.

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

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‎11-22-2018 07:11

In response to SantiR

‎11-22-2018 07:11

i tried to restart by pressing a button but nno use
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‎11-22-2018 08:02 - last edited on ‎11-13-2025 07:12 by Fitbit Moderator

In response to manoj_katariya

‎11-22-2018 08:02 - last edited on ‎11-13-2025 07:12 by Fitbit Moderator

@manoj_katariya Thanks for your reply and for trying to restart by pressing a button.

In this case, you need to press and hold the left button and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds. Please check more details here.

If this doesn't work; please try changing the clock face on your watch. This has helped other users in the past.

Keep me posted!

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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