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Ionic Update failure

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‎10-30-2019 04:40

‎10-30-2019 04:40

I updated my Ionic this morning but it failed half way through, now it will not sync or pair with either my iPad or iPhone. Any suggestions how I can get it to Pair and communicate again.

 

Thanks 

Hedley

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‎10-31-2019 11:15 - last edited on ‎10-24-2024 05:06 by Fitbit Moderator

‎10-31-2019 11:15 - last edited on ‎10-24-2024 05:06 by Fitbit Moderator

@SunsetRunner Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

Before proceeding with updating your Ionic again, please try this syncing troubleshooting. I would like you to make sure you've tried this procedure to update your Fitbit Ionic. If you find any issues while doing it, please try the steps provided in this article. 

Let me know how it goes. 

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