Ionic Watch Bluetooth Never Works

[LovelyLiz337]

I got the fitbit ionic as a gift about a year and a half ago. It worked when I just got it brand new but by a month in the bluetooth doesn't work. Every time I want to sync it I have to restart my phone, restart the Ionic, force shut it off, etc. I have looked at many posts suggesting these long lists of things to do and I have tried everything. It just doesn't work, even when I get it to sync, it won't sync and disconnects a second later. I called the Fitbit support hotline and went through everything they said. Again it worked for a single sync and then disconnected. I don't know if fitbit will replace it because it has been so long, but I am sick of the constant bluetooth issues. I loved using my fitbit when it used to work, but I don't know if I want to buy another tracker for the same problem to happen. Any advice?

[SilviaFitbit]

A warm welcome to the Community @LovelyLiz337. Thanks for sharing your experience with your Ionic. 

I appreciate the research done and the troubleshooting performed with our Support team.

Sorry to hear your watch isn't syncing all the time to your phone. In this case, I would like you to confirm you've tried this syncing troubleshooting and let me know which mobile device you're using to sync your Ionic. 

After this, I can create a case with our Support team and they will review it and provide you with options that are based in the Fitbit Warranty. 

Keep me posted! 

[LovelyLiz337]

Yes I have tried everything there plus other things from other people's comments and nothing is working. I tried to disconnect and reconnect my tracker to the app and now my tracker won't even connect to the app anymore. It gets to putting in the numbers and then immediately says try again.

I have a galaxy s9+.

[SilviaFitbit]

Thanks for getting back @LovelyLiz337. I appreciate the troubleshooting tried. 

I appreciate that you mentioned the phone you're using. In this case, I've shared your post with our Support team, they will continue assisting you and providing you with options. 

I'll be around if you need further assistance.