04-03-2018 17:26 - edited 04-21-2018 12:10
04-03-2018 17:26 - edited 04-21-2018 12:10
Fitbit Update 4/21: This issue has now been resolved.
The issue where users were unable to complete Wi-Fi downloads on their Ionic has been resolved.
Thank you all for your patience as our team worked toward this resolution. I will now be closing this thread to help keep the community tidy.
If you are still experiencing any issues when attempting a Wi-Fi download on your Ionic, I recommend checking out the resources detailed in this article.
Thanks again all!
Hi all.
We have recently identified an issue that may affect some users when attempting a Wi-Fi download on Ionic.
If you are currently having trouble downloading music or updating your Ionic via Wi-Fi, please restart Ionic and try again.
Our team is investigating what might have caused this issue and are currently working on a fix. I will be sure to keep you all updated as more information becomes available.
Feel free to let me know if you have any questions.
Want to get more deep sleep? Join the discussion on our Sleep better forum.
04-12-2018 16:37
04-12-2018 16:37
04-12-2018 18:08
04-12-2018 18:08
I now have a $300 watch that can’t even tell me the time!
04-12-2018 20:32
04-12-2018 20:32
My screen just did the same thing and I came to this forum to get answers. Please try holding the left button and the right bottom button in until your screen resets. It may not work the first time you do it but try to do it again.
04-13-2018 03:22
04-13-2018 03:22
since resetting the ionic, i havent been able to copy any music at all. i think the same goes for the deezer music service.
I also have trouble with the 2.4ghz network. I cant send anything across in a reasonable time. Is there any chance we can have cable transfers, (the basic method you would expect to have)
04-13-2018 15:07
04-13-2018 15:07
04-14-2018 04:13
04-14-2018 04:13
I bought a Fitbit in early December a great watch, decided to get fit and thought the direct feedback this watch was perfect.
Unfortunately after the last software update I have lost most of the features, reading in this forum it sounds like you may have identified a potential fault and you are working on it.
You say to restart the Fitbit, can someone tell me how to do that because at the moment I have an expensive watch that glows in the dark and not much more.
04-14-2018 06:20
04-14-2018 06:20
04-14-2018 18:23
04-14-2018 18:23
04-14-2018 19:02
04-14-2018 19:02
Thanks jmason21 I worked out the same but like you can't see texts o or emails hopefully it's a software issue and rectified in the next update
04-14-2018 22:45
04-14-2018 22:45
04-15-2018 08:20
04-15-2018 08:20
Ever since my Fit bit Ionic updated I have not been able to get notification from my phone, i was told to delete my device and set it up again now i can't even connect it to my phone at all. I'm so disappointed in my device i just bought in Feb. Please help nothing is working!
04-15-2018 10:39
04-15-2018 10:39
Great help....it worked
04-16-2018 08:12
04-16-2018 08:12
Good Afternoon,
I am having problems putting music on my new ionic. I have set fitbit up on my pc , created a new playlist, I have Asked my fitbit to transfer but I get the message transfer with a tick. When I look into fitbit app on my pc for wifi, a message appears not connected to Bluetooth ( there is also no wifi showing ), please help as I am running the london marathon next weekend and would like music to help me along my way
04-18-2018 03:53
04-18-2018 03:53
@timdavlfc wrote:Good Afternoon,
I am having problems putting music on my new ionic. I have set fitbit up on my pc , created a new playlist, I have Asked my fitbit to transfer but I get the message transfer with a tick. When I look into fitbit app on my pc for wifi, a message appears not connected to Bluetooth ( there is also no wifi showing ), please help as I am running the london marathon next weekend and would like music to help me along my way
Get a separate music player, because as the person above you said, putting music on the Ionic is hell. Don't put yourself through that right before a big marathon 😱😉
04-18-2018 04:12
04-18-2018 04:12
04-18-2018 16:55
04-18-2018 16:55
Hello everyone! Thanks for your continuous participation on this thread regarding the Ionic Wi-Fi downloads. Thanks for all the feedback and experience shared on this thread.
If you haven't done so already, please try the steps provided on the original post of this thread. This is something that is still being investigated.
I don't have any updates as of now, but rest assured that once I have any I will be sharing them with you immediately!
Thanks for your patience. Keep me posted!
04-18-2018 18:14
04-18-2018 18:14
I restarted my device several times. The only options I've lost is the Fitness & Coach. After spend extra money to get my music downloaded, I really don't want to do a factory restart and lose my songs. Plus reading some of the horror stories of people doing the factory restart and being worse off. You guy's (Fitbit) have to have some idea on what is going to take place with the fubar situation.
04-20-2018 10:23
04-20-2018 10:23
Just got mij Ionic a week ago. I just love the fitbit app and how it tracks my heartrate and sleep patterns. A big bummer however was the wifi upload of music. I can ping the watch, but somehow during the wifi upload things tend to go wrong. In 1 week time I succeeded in uploading 5 songs from a 60 song playlist. I succeeded in replacing the playlist with a playlist with 1 song, hoping that it would be easier to add song by song, but no... I feel relieved hearing Fitbit is working on this issue.
04-21-2018 12:06 - edited 04-21-2018 12:09
04-21-2018 12:06 - edited 04-21-2018 12:09
Fitbit Update 4/21: This issue has now been resolved.
Just wanted to jump in here to provide a quick update.
The issue where users were unable to complete Wi-Fi downloads on their Ionic has been resolved.
Thank you all for your patience as our team worked toward this resolution. I will now be closing this thread to help keep the community tidy.
If you are still experiencing any issues when attempting a Wi-Fi download on your Ionic, I recommend checking out the resources detailed in this article.
Thanks again all!
Want to get more deep sleep? Join the discussion on our Sleep better forum.