Ionic Won't Turn On & Account Takeover

[SunsetRunner]

So I have a two fold issue: 

1) My ionic won't turn on period.  Charged for two+ hours and then a day. Checked the connections confirmed the USB port/charger works and nothing.  Any additional thoughts?

2) Someone attempted to takeover my account today (5/20) and customer support via email really wasn't getting my issue.  Thankfully I caught it early enough to change the password, but be careful and don't dismiss those changed email notices.

[AndreaFitbit]

You're very welcome @GySgt_Seidell. Keep on visiting the forums.

@SunsetRunner, thank you for trying to turn on your device. I checked your account and noticed that our support team already assisted you. 

Thank you for your help @GySgt_Seidell.

Let me know if you have more questions. 

[Mpostemabakker]

I have the same problem. My Fitbit was working just fine and fully  charged. Stopt working somewhere during the night and it won't turn on again. When I connect the charger nothing happens en also a hard or soft reset does not work. Please help.

[AndreaFitbit]

Welcome to the Fitbit Community @Mpostemabakker. I´ll be glad to assist you with your Ionic display inquiry. Thank you for letting us know that you have tried a hard reset. 

I went ahead and created a case on your behalf and a customer support representative will contact you soon. 

Please let me know if you need further assistance.