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Ionic Won't log steps or sleep

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‎12-17-2018 03:58 - last edited on ‎12-18-2018 06:02 by Moderator Alum

‎12-17-2018 03:58 - last edited on ‎12-18-2018 06:02 by Moderator Alum

Hey guys , having this problem for over a week now. No sleep record or steps haven't synced properly.  Taken Fitbit app off a few times and reset my Fitbit.. 

Nothing.

 

Any help please?

 

Kind regards 

 

Derek

 

Moderator Edit: Updated Subject for Clarity

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‎12-18-2018 06:01 - last edited yesterday by Fitbit Moderator

‎12-18-2018 06:01 - last edited yesterday by Fitbit Moderator

@DJ21 Welcome to the Fitbit forums! Thanks for taking the time to post the situation you are experiencing with your steps and sleep not syncing properly. Thanks for trying the restart and taking off the Fitbit app.

Are you still experiencing the same?

In this case, you might have a firmware update pending which may be causing this. Please check if you have any updates and download it. This should certainly help you out with this. Check the new features released on the new OS here.

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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