Ionic Works and Syncs, but black screen.

[Ianbiss]

Syncs with my phone. Green lights still flashing on the bottom, vibrates when buttons are pushed, but black screen...

[SilviaFitbit]

A warm welcome to the Community @Ianbiss. Thanks for the details mentioned. 

I would like you to restart your Ionic, this might fix screen issue that you're experiencing. 

I'll be around if you need further assistance. 

[Ianbiss]

Thanks for replying! Upon further investigation I found that there was a minor tear in one of the sensor plastics against my wrist, because of that, it’s likely water got inside when I took a shower. I’m not sure when this device was sent to me or warranty details, but is water damage repairable?

Thanks!

[SilviaFitbit]

Thanks for getting back @Ianbiss. In this case, I've shared your post with our Support team, they will continue assisting you and providing you with options based in the Fitbit Warranty. 

I'll be around if you need further assistance.