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Ionic and App Disagree on Manual Run Duration

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‎06-01-2018 21:48

‎06-01-2018 21:48

I've seen this on multiple occasions now.

 

I go on a run with my Ionic. I manually hit the "Let's Go" button to start the exercise. I end the exercise by hitting the lower right button and then the upper right button when I return to my starting point.

 

I can see the duration that the Ionic thinks the run was.  In this case, it was 2 minutes 45 seconds.

 

Once I sync via the phone, the run shows up in the App and the Dashboard.  The App and Dashboard show a duration of 2 minutes 59 seconds.  

 

I can no longer review all the stats for my run on the Ionic (I hit the "done" button), but I can see the pace and avg bpm there. And they disagree with the App and Dashboard.  (The Ionic shows a faster pace of the run and a higher avg bpm.)

 

Any idea why this is happening?  I only ask because I'm trying to compare apples-to-apples in my running speed on the exact same runs over time, and I'm no longer certain which time to look at.  

 

Thanks.

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‎06-03-2018 05:00

‎06-03-2018 05:00

Hey there @RamezN, welcome on board! Man Very Happy Since when you started noticing this? 

 

I'd recommend trying the following:

 

  • Make sure that your Fitbit app is up-to-date (iOS, Android)
  • Log out of your Fitbit app
  • Force quit the app
  • Restart your Ionic 
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit app

 

In the meantime, it'd be great if you take a look at the article: How do I use exercise apps and modes on my Fitbit device?

 

Give this a go and let me know if you keep having the discrepancy. I'll be around! 

Maria | Community Moderator, Fitbit


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