Ionic and Apple Airpods issue

[KC1000]

I've gone back and looked at past posts, but has this been fixed? I JUST bought an Ionic and can't control the volume with my airbuds- if I knew this was an issue, I never would have bought this watch. 

I've restarted/done all of the things recommended in previous posts...is Fitbit working on this??

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Welcome to the Community @KC1000. I appreciate the details mentioned and the troubleshooting tried. 

Sorry to hear that you're experiencing this issue with your airbuds. Your feedback is appreciated, Fitbit is always reviewing the forums and working to resolve any issue that we're seeing. 

Our team is currently working on this issue, they may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

Let me know if you have any other question! 

[sylviaon2]

Has there been a resolution to the volume control for air buds connected to the Ionic?  I see that it has been resolved for the Versa.

[SilviaFitbit]

@sylviaon2 Welcome to the Fitbit Community. Thank you for getting in touch about this. 

The Fitbit device can't control the volume on Apple Airpods. In this case, you may want to vote for this idea, these are reviewed by our team and the status will change depending on Fitbit plans.

Have a good week.