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Ionic and Big Weather Face, weather not updating

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‎04-08-2020 19:03 - last edited on ‎04-16-2020 16:54 by Fitbit Moderator

‎04-08-2020 19:03 - last edited on ‎04-16-2020 16:54 by Fitbit Moderator

When I received my ionic several years ago, I also purchased the Big Weather Face from Dark Sky. I no longer get the weather, or a picture of the weather. “Waiting for weather sync.....”.  I have tried resets and deleting/reinstalling the face.

 

Moderator edit: Updated subject for clarity

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‎04-16-2020 16:53 - last edited on ‎12-03-2024 04:21 by Fitbit Moderator

‎04-16-2020 16:53 - last edited on ‎12-03-2024 04:21 by Fitbit Moderator

@SEMParker Welcome to the Community. Sorry for the delayed reply. 

Thanks for the troubleshooting tried and the details mentioned. I would like you to make sure you've tried the following procedure and check the weather app on your watch. 

- Confirm weather app is setup correctly 
- Verify app is up to date in Fitbit Today 
- Manually sync your Ionic 
- Follow the syncing troubleshooting 
- Leave the app running in the background 

Keep me posted! 

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