Ionic and Bose sportbuds sound quality issue

[Matt10]

I purchased a new set of Bose sportbuds. My Fitbit Ionic pairs with the headphones, however when I play music through the headphones the sound "crackles" and had a constant drumming noise in the left earbud only. The Bose sportbuds connect and work perfectly with my phone.  I have tried all the usual reset and pairing, but nothing seems to fix the issue. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Matt10, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this situation, can you please let me know when was the first time you experienced this issue and how many times since then? Is this occurring with the Bose Sportbuds only or with other Bluetooth devices too? In the meantime I receive your answers, please restart your Ionic and follow the steps that are specified on: How do I connect Bluetooth audio devices to my Fitbit watch? to re-connect the Bose Sportbuds with your Ionic.

Looking forward to your reply. 

[Matt10]

Hi, this happened the first time I connected the headphones. I have
connected my old jabra headphones to my ionic for years with no issue.
Regards
Matt
--
Matt 

Moderator Edit: Personal info removed

[RicardoFitbit]

Your reply is appreciated @Matt10, thanks for the details that were shared with me.

Please try the troubleshooting steps from my previous post and let me know the outcome so we can move on. Some earbuds have the option to be restarted, however, I'm not sure if the ones you're currently using have that option to try it.

Keep me posted. 

[Matt10]

Hi,
There is no issue pairing the earbuds.
I have removed them from the list and re connected. I have restarted both
devices however the drumming continues in the left ear only.
I have also turned off all Bluetooth devices close by including my phone,
which does not help.
Regards
--
Matt 

Moderator Edit: Personal info removed

[RicardoFitbit]

Thanks for your update @Matt10.

I'm sorry to know that you're still experiencing difficulties with your Ionic and your Bose buds but thanks for taking into consideration the troubleshooting steps that were shared on my previous post. I've created a ticket on your behalf for our Customer Support team to look into your issue and further assist you. That said, please keep an eye on your email inbox because they'll be in touch with you soon. Due to our high season, it may take 7 - 10 business days for them to contact you, your understanding and patience are appreciated.

I'll be around if you need anything else, it was a pleasure to assist you. 

[LScott44]

Just wondering if there has been a fix for this issue? I'm having the same issue with Bose earbuds!