Ionic and HTC U12+

[JBShack]

I recently got an HTC U12+ phone. All my Fitbits sync except my Ionic. I also do not receive notifications on it. I've tried rebooting my phone and my Ionic. I have also removed it from the app and added it again.  It will sync with my computer.

[MarreFitbit]

Hey there @JBShack, it's nice to see you around! Thanks for taking the time to troubleshoot this syncing inconvenience on your own, nice way to go!

I'd like to start by saying that the reason why your tracker is not syncing is due to the HTC U12+ is not a compatible device yet. Note that the devices on this list have been confirmed as fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

Our team routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone meets the minimum operating system requirements. Also, it would be great if you take a look at the article: Why won't my Fitbit device sync? and My Fitbit device isn't receiving notifications from my phone.

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Let me know if there's anything else I may assist you with.

[JBShack]

Thanks for the quick reply. I posted because I was able to set it up in the app, my other FitBits sync'd and I was able to sync with my computer. I guess I'll keep syncing with my computer until my phone is certified. Is there a way to request a phone be certified?

[MarreFitbit]

You're very welcome @JBShack! For anything else you would like to see implemented in the future, consider visiting our Feature Suggestions board. This is a space where Community users can post features, ideas, and suggestions that they'd like to see in future Fitbit products, accessories, and software and top-voted suggestions get relayed to our product team for review. 

We're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers. 

Our product team looks forward to reading and incorporating your suggestions into future versions of Fitbit trackers and apps.