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Ionic and Iphone!?? No text message notifications

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‎10-03-2017 08:26

‎10-03-2017 08:26

Anyone else have issues with IPHONE text message??? I receive none...I was not receiving call notifications until today somehow magically it started working but not text ever show up on the IONIC?? I have updated, i have power cycled both, i have tried setting up from scratch again..nothing...frustrated with this product overall

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60 REPLIES 60

‎10-03-2017 08:27

‎10-03-2017 08:27

I have the iPhone 6S and have had no issues getting text or call notifications on the Ionic.

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‎10-03-2017 08:28

In response to hs100789

‎10-03-2017 08:28

I have the Iphone 8....not sure if anyone else with an 8 can confirm they have it working?

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‎10-03-2017 08:36 - edited ‎10-03-2017 08:39

In response to jasons9745

‎10-03-2017 08:36 - edited ‎10-03-2017 08:39

Just sent a test text to my iPhone 8 plus - working for me

 

Forgot to add, I did go through a period with notifications not working though (I put this down to installing the dev firmware) but it seems to be OK now. 

 

One thing to check (and I'm sure you have) is if you swipe left to right that Notifications is turned on.

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‎10-03-2017 09:03

In response to GadgetMOnster

‎10-03-2017 09:03

Yep, notifications setup as "receive from phone"

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‎10-03-2017 09:25

In response to jasons9745

‎10-03-2017 09:25

another one to check (again sure you have) is that the toggle is on under Ionic > Notifications > Text Messages. I have all 3 set options set to on.

 

I also vaguely recall that when I was using the phone and got the notification, my watch did not vibrate. When I put the iPhone in standby I did get the alert on the Ionic however now I am getting the alert even when using the phone.

 

Just one other thing I can think of is the version of iOS 11. When I got my phone I had an update pushed to it a couple of days later. I am now on iOS 11.0.1

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0 Votes

‎10-03-2017 23:57

‎10-03-2017 23:57

Hmmmm I think I have the same problem. I have an iPhone 7

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‎10-04-2017 08:07

‎10-04-2017 08:07

Me too.Cant they sort things out before sell them ? Solutions ? There is no swipe left or right on setting app on my ionic ? Did I buy a fake one ? 

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0 Votes

‎10-04-2017 08:37

In response to ghostzr

‎10-04-2017 08:37

I think that is my biggest issue...setup and working on day 1....I have an Apple Watch that all features were up and running on day one...I just found it too overwhelming and needed something which was really geared only for fitness, not a million apps in a crowded face. I gave the Apple watch to the wife and she loves it! Go figure...but I just want to features listed to be easier to configure and work...
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‎10-04-2017 09:39

‎10-04-2017 09:39

Been having the same issue. I’m on the beta firmware because I signed up for Fitbit Studio dev portal. Running iOS 11.0.1 on an iPhone 6S Plus, not getting any notifications like I was before.

10,000 Steps Per Day
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‎10-04-2017 20:42

In response to JonathanBloom

‎10-04-2017 20:42

Well update IOS  - not sure if it was why... restart the watch , restart phone, reconnect - works ... such a hassle...

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‎10-05-2017 04:18

In response to ghostzr

‎10-05-2017 04:18

All of these things I tried before I ever reached out on this forum. No go.

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‎10-05-2017 05:48

In response to jasons9745

‎10-05-2017 05:48

Mine stopped working again. I can still sync fine, just no music control or notifications.

10,000 Steps Per Day
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‎10-05-2017 06:13

In response to JonathanBloom

‎10-05-2017 06:13

There are a number of settings that may be causing grief for you on notifications. I had some small issues at the start but they have all been resolved.

 

If you've not done so yet, read the "learn about notifications" link on your phone under notifications section for the Ionic. It should show you all the different setting that you can alter.

 

I was surprised how many other app notifications show up for me. I have 10 different phone apps besides calls, text messages and calendar events that I can configure to alert on the Ionic.seems most any phone app which can send info to your phone can be setup to send to the Ionic as well

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‎10-05-2017 06:16

In response to pewaukeemike

‎10-05-2017 06:16

Mine doesn’t seem to be related. I’ve been enabling apps to send to Ionic. It seems to drop that side of connections after a time.

10,000 Steps Per Day
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‎10-05-2017 06:30

In response to jasons9745

‎10-05-2017 06:30

same here..  no messages .. texts .. alerts... will reach out to fitbit support and see if theres something else ... i am still on 6 plus

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‎10-05-2017 07:51

In response to jasons9745

‎10-05-2017 07:51

just got off a chat with support and unlike the Apple watch which posts alerts over wifi.. the Ionic is only designed to give alert over bluetooth..so unless ur bluetooth is on the alerts wont come

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‎10-05-2017 07:55

In response to gri1981

‎10-05-2017 07:55

Yep, another one I already considered...Bluetooth ON and shows Ionic as connected. I do get my calendar reminders and shows missed calls but text messages are not coming through...weird
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‎10-06-2017 08:19

‎10-06-2017 08:19

I've got the same issues with my ionic. 

Sometimes I get texts but only from iPhone users but not Android users. 

Am I missing setup steps? 

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0 Votes

‎10-11-2017 05:13

In response to superflii

‎10-11-2017 05:13

I guess they are making ZERO progress toward resolving this...time to send it back unfortunately

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