Ionic and Versa2 Can’t be on the Same Account

[Chilimac]

Just bought a Versa2 to go along with my Ionic.  During setup I discovered  I had to delete the Ionic from my account if I wanted to use the Versa.   After checking with Fitbit about the problem I was told the two devices work on the same operating system and can’t be on the same account and I would have to delete one of the two.  

I am without a doubt disappointed and angry because I did not know about this problem. If I’m  only using one of the devices at a time then why can’t I install both devices? 

Fitbit needs to fix this problem and right away!

[SteveH · Accepted solution]

It seems to be more to do with the App Gallery rather than the OS. Fitbit say:

"Note that you can't connect multiple devices that use the Fitbit App Gallery to one account. For Fitbit Charge 3, Fitbit Ionic, Fitbit Inspire series, and Fitbit Versa series, only connect one of these devices to your account at a time."

From: https://help.fitbit.com/articles/en_US/Help_article/1715/

I agree it's a pain but the problem has been around for a long while now and there doesn't seem to be any sign of a change coming. In the meantime you could add your vote to the feature suggestion to remove this limitation at: https://community.fitbit.com/t5/Feature-Suggestions/Allow-Ionic-Versa-Inspire-Inspire-HR-amp-Charge-...