help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic and app showing different calories

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-19-2018 11:17 - last edited on ‎12-20-2018 16:10 by Fitbit Moderator

‎12-19-2018 11:17 - last edited on ‎12-20-2018 16:10 by Fitbit Moderator

Everything was working okay for so many weeks but suddenly it's all going wrong.

 

For example I did 28 mins on the weights and my Iconic said 110 cals but when I sync with the phone and the dashboard it shows 205 cals.

 

I did an aqua class 45 mins and my watched showed 503 cals done but when I synced with the phone and dashboard it says just 19 mins and 202 cals, which is just wrong and not what my Iconic said.

 

Yesterday I did weights for 25 mins and my Iconic said 120 cals but when I synced with my phone and dashboard it showed 123 mins and 741 cals, which is just crazy.

 

Is anyone else getting this lately? Has it happened before? How does one correct it?

 

If the figures are getting recorded wrong whats the point?

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎12-20-2018 16:09

‎12-20-2018 16:09

A warm welcome to the Community @Crutchbender! Thanks for the details that you've mentioned. It's pretty weird what you're experiencing. I would like you to restart your Ionic and log out from your app and then force quit it. 

 

Also, double check that you have the latest version of the app. If you continue seeing this type of information in the following exercise that you perform, provide me with screenshots. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer