Ionic and headphones Bluetooth cutting out

[Shaganasty]

I have EOZ Bluetooth earbuds, 2 different pairs and both pair with music cut out with the Fitbit Ionic while I run.

I tried switching hands... did not help, still cuts out.

I took the time today to factory reset the Ionic back to factory and put all my music on and left everything else as it  comes out of the box from the factory for the Ionic.

right now, I am typing this with the earbuds connected to the Ionic, but I can get on the trampoline and run in place and it will cut our, I can take the Ionic off and place on the desk, while still have the earbuds playing with no skipping or cut out.

also, I can connect the EOZ earbuds to my iPhone and put in my pocket and it works great.... but I don't want to carry the phone at all while I work out.

hopefully, tech supports sees this post and gives me a solution.

thanks 

Dick

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community @Shaganasty! I appreciate the details that you've mentioned and the troubleshooting that you've tried before contacting us. 

Fitbit is aware of it and is working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Shaganasty]

thank you Silvia for the heads up....looking forward to the solution.

Dick

[pizzyl]

Any news? Having the exact same problem with my Samsung earbuds. Podcasts cut out after 10 mins when running. Fine when not using my Fitbit.

[SilviaFitbit]

Welcome to the Community @pizzyl. Currently, I don't have any updated information. 

However, Fitbit is aware of it and are working to identify a resolution as quickly as possible.We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Dlph_311]

I'm having the same issue, but worse. During my run this morning my ionic kept resetting itself when I had my headphones connected via Bluetooth. It happened a few times with my old headset and it's just getting worse. If I don't have my headphones connected it will track my run fine, but a few minutes after connecting my headphones it resets. Even if I'm not listening to music. 

[Shaganasty]

It’s been months, I haven’t heard anything since posting back in March......

i bought SoundPeats hoping that would help..... it’s a no go, does the exact same thing.

FitBit, any updates on a solution..... I’m sure we aren’t a minority.....

[coolangatta]

just wondering if there has been a solution provided for this fault i am having the same issue while running

[Shaganasty]

Nope, not a word.......it’s the fitbit cause they work with any other device.....

its 10 months for me and I know there are others with same issue that notified fitbit.....

[coolangatta]

Thanks for reply keep trying I suppose

Sent from my iPhone

[pizzyl]

Yes I sorted it. For me the problem lay in the codec used on my phone for bluetooth.

https://us.community.samsung.com/t5/Gear-and-Gear-Fit/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-po...

[SunsetRunner]

I am having same issue 10 month after issue was reported. My Ionic cuts off and on constantly unless the headphone are within a foot of the Fitbit.

[Shaganasty]

We are now way over a year since I opened this issue. I’m not the only person.

i have not received any updates from fitbit for over a year.....

today 5/22/2020 6:28pm

[1bigwo]

I have the same issue, and I believe it has something to do with any device with new Bluetooth technology, I.E., Bluetooth 5.) or later. The many earbuds I have tried all connect without an issue and work with the smartphone, but while walking and leaving the wi-fi connection, it starts skipping and cutting in and out. I have no problem with Soundcore earbuds with a lower Bluetooth, but when I try to use my Jabra Elite, L.G. Tone 8, and Oladance with Bluetooth 5, I have the issue.

[EdsonFitbit]

Hello everybody, thank you for visiting the Fitbit Community.

Currently, there is a voluntary Safety Recall of Fitbit Ionic Smartwatches.

For more information, please visit this thread.

I am going to close this thread to keep the Community organized.

Have a nice day.