Ionic and strava not syncing all my activities

[Kelly65]

My ionic is paired to my strava app but my friends can't see any activities? Shouldn't it update as the fitbit app does when I'm finished my run? I don't start the strava app when I start the run as I don't take my phone. Help looks like I'm lazy lol

Moderator edit: Subject for clarity.

[YojanaFitbit · Accepted solution]

Welcome to the Fitbit family @Kelly65! Thanks for reaching out the Forums.

Thanks for the details on your post, I'll give you a hand to confirm why your Fitbit is not connecting with Strava. Your friends will see your date once we're done, so they don't think you're not working out. 🙂

Please revoke the access from Strava, and reconnect both apps. You can try these steps:

1. Log in to your fitbit.com dashboard
2. Click the gear icon on the top right corner
3. Click "Settings"
4. Click "Applications" on the left side
5. Click "Revoke Access" under the "Fitbit + Strava" app
6. Go to https://strava.fitbit.com/ and click "Connect" and follow the rest of the prompts to finish reconnecting your Fitbit and Strava accounts

Once you have linked both apps, do the following:

• Open the Fitbit App.
• Tap the Ionic tracker's tile.
• Tap "Apps".
• Under "My Apps", tap the gear icon within Strava App. You will now see "Authorization State: unauthorized" and no account linked.
• Under "Strava Login" you will see "Authorize". Tap it.
• You will be prompted to log in to your Strava Account at Strava's webpage.
• You will see a screen with an "Authorize" option. Tap it.
• Wait a moment, this may take some minutes, but you should see "Authorization State: Authorized" and your Strava email address under "account". You will also see your email under "Strava Login".

This means that both apps are now connected to the Ionic itself. From this moment, all the GPS activities you track with the Ionic or Strava will show when you tap the Strava App within the Fitbit Ionic.

Please consider:

• In order for the activities to show on the Ionic, they need to be GPS. Make sure to have GPS enabled. Strava app should show a message saying that GPS is enabled (Location Services need to be activated).
• If you are tracking the run with the Ionic exercise app, make sure to wait until GPS is actually connected to the tracker. It will say "Connected" in green letters.
• Once you have synced your GPS activities, you may still not see the activities on the Strava app within Ionic. This happens because it takes a while (within 2 to 7 mins approx.) for the activities to be sent to the Ionic. You will then be able to tap the activities to see the details of it within the Ionic. 
• Only the last 10 GPS activities will show on Ionic.
• Check the Strava section on this article for more details.

Let me know how it goes!