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Ionic at 0% and won't charge

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‎12-06-2020 12:15 - last edited on ‎12-07-2020 10:55 by

‎12-06-2020 12:15 - last edited on ‎12-07-2020 10:55 by

Ionic at 0% cannot soft reset, cannot factory reset, tried 2 different chargers and will not charge whatsoever.  All contacts have been completely cleaned and are free of debris also tried to different chargers.  This has certainly become a ritual with every Fitbit I've owned at roughly about the same amount of use.  To say I'm frustrated is an understatement....

 

 

Moderator edit: subject for clarity 

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‎12-07-2020 10:54

‎12-07-2020 10:54

Hi @WallaceinCanada, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with charging your Fitbit Ionic. Thank you for your efforts to resolve this, I understand how you are feeling and I am here to help. I would like to confirm if you continue experiencing this issue? You can find our complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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