Ionic automatically rebooting when playing some songs on Deezer

[Aaladin26]

This problem is very annoying when I am using another application, I have to repeat and lose the recording of the previous activity.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Welcome to the Community @Aaladin26. Thanks for the details mentioned. 

It's pretty weird that your watch is rebooting when you're using Deezer. In this case, I would like you to restart your Ionic and then make sure you followed this procedure to use Deezer in your Ionic. 

Also, reply to the following questions 

- Is your Ionic rebooting itself only when you're using Deezer?

- Is it turning off or just stopped working when you're using this app?

- Which application you're using instead? 

Let me know how it goes. Keep me posted! 

[Aaladin26]

hello @SilviaFitbit . my ionic rebooting itself when I play music on deezer. and I was really disappointed when I was running while listening to music.

and what should I do, is the problem with ionic or music on deezer?

Thank you

[SilviaFitbit]

Thanks for getting back @Aaladin26. Sorry for the delayed reply. 

I would like you to perform a factory reset, you can find the instructions here. 

Let me know how it goes. I'll be around if you need further assistance.