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Ionic back panel dropping into back of watch

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‎07-26-2021 07:33

‎07-26-2021 07:33

The back black panel of my Ionic seems to be dropping into the back of my watch. Just one edge is affected where the charging port is of about one mm but it has created a sharp edge on the back. Any ideas of how to fix it? Thanks

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‎07-26-2021 17:36

‎07-26-2021 17:36

Welcome to the Fitbit Community, @Charlesverger.

 

Thanks for the details shared in your post. I understand your concern and recommend getting in touch with our Support team so they can evaluate the issue and help you with this matter. Click here to get connected with them via chat or phone.

 

I also recommend confirming that your Fitbit app and Fitbit device are up to date. For instructions, see How do I update the Fitbit app? and How do I update my Fitbit device?

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-27-2021 04:17

‎07-27-2021 04:17

Place the cover on your watch's back and press the rubber ball firmly against it. Turn swiftly in a clockwise motion to tighten the backing up again. Use scissors to loosen extremely tight backings.

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