help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic battery died before workout ended

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-21-2018 16:31 - last edited on ‎08-23-2018 06:47 by Fitbit Moderator

‎08-21-2018 16:31 - last edited on ‎08-23-2018 06:47 by Fitbit Moderator

my Ionic battery died before I could "end" a hike. Now if I view that workout the stats and map do not appear, only a "spinning" circle. Can the file be repaired to "end" the hike at the point the battery died?

 

 

Best Answer
0 Votes
1 REPLY 1

‎08-23-2018 06:51 - edited ‎02-11-2024 09:29

‎08-23-2018 06:51 - edited ‎02-11-2024 09:29

Welcome to the Fitbit Community @BernieMorse! Sorry to hear that your Ionic's battery died before ending your workout. 

I'm afraid to say that there's no way to recover this activity (or any other that wasn't synced previously). What I'd recommend is manually log the activity. To get more information, please check the article: How do I manually log an activity or exercise?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes