Ionic battery dies in 24 hours

[KrisTheFed]

For the last week, my Fitbit Ionic has not lasted longer than 18-20 hours. It has been charge nightly, and won’t last to dinner time. My contacts are clean, I have reset the watch, the version is most recent, deleted and restored my Fitbit App, and am still at a loss for reasoning. 

Two of the days, the watch wasn’t even worn. It was taken off the charger in the morning ~0700, and was under 25% battery by 1600 hours. 

Two other days it was worn only slightly while lifting weights. At no point was it worn with GPS in use. I had to remove the watch premature as well due to low battery warnings. 

I am extremely hopeful for a solution before having to move on from Fitbit after almost 3 years. 

Thank You for the help! 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @KrisTheFed.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue working with them. I know they will be glad to help you out and provide you a solution.

See you around.

[KrisTheFed]

Thank you for the reply. Yes, I have a current ticket open with the support team, but unfortunately, it appears there is nothing they can do and I’m SOL with a watch that now, doesn’t last longer than 14 hours. 

[LiliyaFitbit]

Thank you for your reply, @KrisTheFed.

I appreciate the update, I understand how you are feeling. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope to keep you in the Fitbit family.

Have a nice day.