Ionic battery drain and not display heart rate

[R0sakn]

Since yesterday my Fitbit Ionic's battery has been draining. It was on 100% in the morning and 15% by the evening (I did 2500 steps yesterday). Also it has stopped showing my heart rate.

I charged it again  it was 100 % when I put it on this morning and after an hour I'm already on 89%. Still no heart rate data. I have restarted the watch 4 times and nothing seems to work.

[YojanaFitbit]

Nice to see you around @R0sakn! Thanks for already troubleshooting this inconvenience, nice way to go! 

One day of charge is not normal. In this case I'd suggest to try the tips on how to clean your Ionic battery to make sure that it is charging in a correct way. You will see the steps here: Why isn't my battery charging on my Fitbit device?

In regards to the tracker itself, keep in mind that the length of time your Fitbit device operates on a full charge depends on how frequently you use it and various settings. 

Consider these tips when you want to conserve battery life:

• Make sure you're charging Ionic fully each time. It can take up to 2 hours to charge your watch. 
• Turn off All-Day Sync in the Fitbit app because it increases battery drain on both your watch and phone. Note that if you turn off All-Day Sync, certain apps including Weather won't work since data isn't being sent from the Fitbit app to your watch:
  
  1. From the Fitbit app dashboard, tap or click the Account icon > your device image.
  2. Find the option to turn off All-Day Sync.
• Turn off the option to wake the screen when you turn your wrist; instead, tap the screen to turn it on:
  • On your watch, swipe right to the shortcuts screen > Screen Wake > Manual.
• If you don't need heart rate data, change the Heart Rate setting to Off. Note that the green LED continues to flash even if Heart Rate is turned off.
• Turn off call, text, calendar, and app notifications if you know you're going to receive many hundreds of notifications. A large volume reduces battery life:
  • On your watch, swipe right to the shortcuts screen > Notifications > Off.
• Charge your watch more often if you play music, exercise with GPS, complete Fitbit Coach workouts, or use the music controls frequently.
• Don't receive reminders to move every hour. To get fewer reminders, make sure you walk 250 steps each hour, change the number of hours you want your stationary time monitored, or turn off the feature on days you don't need it.
• If you have many silent alarms set, consider deleting some. Each alarm you add up to the maximum of 8 reduces battery life by a small percentage. 
• Shut down Ionic when it's not in use. 

it might be that the issues with the heart rate is related to the one with the battery, but if you keep having same issues after it starts lasting more time with a full charge; you can troubleshoot your Fitbit HR with these steps: Why don't I see my heart rate on my Fitbit device?

Give this a go and let us know the outcome! 

[R0sakn]

Hi

I have been using the Ionic for a good few months, get on average 4 days battery. All of a sudden, with doing no changes the battery just drained in a day and keeps doing it (day 3 now). Also, the heart rate started to show again but was completely out.

I have now done a factory reset and the watch wont turn back on.

I am not happy about paying so much money and the device malfunctions after a few short months. I will contact Fitbit support and see what they say.

[YojanaFitbit]

Hi @R0sakn, thanks for getting back and for trying those steps. Sorry to see that it is not solving the issue. I've noticed that you already have an open case with our Support Team. Please try to let them know the details of the steps that you followed so they can keep assisting you.

If you have questions about anything else, I'll be around. 

[R0sakn]

Hello

Yes, I have opened a case. The fitbit wont start at all, seems to be caught in some kind of reboot loop (not sure). There is nothing I can do but wait until they reply to me.

Thank you for your help.