Ionic- battery drain, sensors off, constant restart

[Emmeylou]

Hello!

My ionic is just over a year old. Out of the blue I started having major issues with it.

1. Battery draining. It won't  even last 2 hours on 100% charge. I do not use the GPS. I am not playing music etc. It used to last 3-4 days on these same settings.

2. The sensors are off. For example, it tracked 7k of steps in 30 minutes that I was sitting at my desk.

3. Constant restart. It keeps randomly restarting and freezing. Probably every 30 minutes or so.

I have tried restarting, factory  reset,  leaving it to charge overnight, etc. No changes. There is no damage to this watch and it has not been exposed to anything unusual (ex. No salt water, no hot or cold temps, no snow, no sand, it hasn't been dropped etc.)

This did occur after the recent update. Are they related and how do I fix this?

Thank you

[SilviaFitbit]

@Emmeylou It's nice to see you on the Community. Thanks for the details mentioned and the troubleshooting tried. 

I appreciate that you mentioned you started experiencing this after you updated your watch to the latest firmware version. In this case, I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions.